Forgot GeM User ID and Password

If you have registered as a Seller or Buyer on the Government e-Marketplace (GeM Portal) and have now forgotten your GeM User ID, then this blog is for you.

Often, users are unable to log in due to changes in their email address, mobile number, or old password; however, there is no need to worry anymore.


Here, we will cover everything in detail—including GeM User ID recovery, solutions for GeM login issues, the password reset process, and GeM Helpdesk contact details.

How to Reset Your GeM User ID if You've Forgotten It

If you cannot recall the User ID you created on the GeM Portal, you can retrieve it by following the steps outlined below:

1
Visit the GeM Portal

First, Visit the website of gem.gov.in.

GeM Portal Homepage
2
Click the “Sign In” Button

You will find the “Sign In” option located at the top right corner of the homepage. Click on it.

GeM Login Button
3
Select the “Forgot User ID” Link

Once the login page opens, you will find the “Forgot User ID” link located towards the bottom of the page. Click on it.

GeM Login Form
4
Enter Your Registered Email ID or Mobile Number

Now, enter the Email ID or Mobile Number that you used during your GeM registration.

GeM OTP Step
5
Complete OTP Verification

You will receive an OTP (One-Time Password) on your registered email or mobile number. Enter this OTP to verify your identity.

GeM Dashboard
6
Retrieve Your GeM User ID

As soon as the verification process is complete, your User ID will be displayed on the screen and will also be sent to your registered email address.

GeM Dashboard

Why is the GeM User ID important?

  • This ID establishes the identity of your business.
  • It grants access to payments, orders, bidding, and tender details.
  • If you have forgotten your GeM User ID, you will be unable to access your account.
  • Therefore, recovering it is absolutely essential.

GeM Registration Process

GeM Registration Process (Register Yourself on the Government Portal) If you wish to create your GeM account yourself, please follow the steps outlined below:

1
Visit the GeM Portal
2
Select the "Seller" or "Buyer" option
3
Enter your Aadhaar and PAN numbers
4
Verify your Mobile Number and Email ID
5
Fill in your Business Details (Firm Name, Type, Address, Bank Details)
6
Complete the registration and obtain your User ID

Why Choose Our GeM Registration Service?

  • → The entire process is 100% Online and Transparent
  • → Fast Processing by an Experienced Team
  • → Document Verification and Profile Upload Assistance
  • → GeM Seller Account Activation Support

GeM ID Recovery Tips | Don't Forget Your ID Again

  1. Always record your GeM User ID and Password in a secure file.
  2. Keep your registered Email ID and Mobile Number up to date.
  3. Verify your GeM profile every 6 months.
  4. Ensure that emails and SMS messages from GeM do not end up in your spam folder.
  5. Do not forget to log out after logging in.
Conclusion

If you have forgotten your GeM User ID, rest assured that this is a very common issue with an extremely simple solution. You simply need to utilize the "Forgot User ID" feature on the GeM Portal, complete the verification process via OTP, and retrieve your User ID within just a few minutes.

If, for any reason, you are unable to login or facing technical difficulties with your account, the GeM Helpdesk is always available to provide you with full assistance.